What is covered by DB CARE?
Free repair or, if your issue can’t be serviced, replacement of The Machine, for 2 years.*
Priority Customer Service
Expedited response time on all inquiries
DB Care must be added to a machine order at the time of purchase and cannot be added after an order has been submitted.
*Limitations and exclusions apply. For more information see
What is DB Care?
Shipping + Returns
Shipping
Our products ship via FedEx throughout the United States. Note: Orders to Alaska and Hawaii are subject to additional shipping surcharges dependent on destination.
You will receive an email or text confirmation when your order is confirmed, and again when your order has shipped. Current delivery times are 5-14 business days after ordering.
You will receive an email or text confirmation when your order is confirmed, and again when your order has shipped. Current delivery times are 5-14 business days after ordering.
Returns
The DB Method offers a 30-day, money-back guarantee on The Machine. You have 30 days from when you receive your machine to return it. Ordinary wear and tear or damage caused by improper use are subject to the terms of our limited warranty and are not covered by this guarantee.
Because of the size and weight of the machine, we do not offer free return shipping or refunds for any shipping charges paid to receive your machine. Return shipping fees will depend on your chosen carrier. Please note that only returns processed through our system with an authorized return number will be accepted. All returns must be in its original shipping box and condition. If your machine is returned in damaged condition, not in its original box or with missing parts, an additional restocking fee will apply.
To initiate a return, please contact us within 30 days of receiving your order at help@thedbmethod.com.
Accessories are non-returnable and non-refundable due to their intimate nature.
Because of the size and weight of the machine, we do not offer free return shipping or refunds for any shipping charges paid to receive your machine. Return shipping fees will depend on your chosen carrier. Please note that only returns processed through our system with an authorized return number will be accepted. All returns must be in its original shipping box and condition. If your machine is returned in damaged condition, not in its original box or with missing parts, an additional restocking fee will apply.
To initiate a return, please contact us within 30 days of receiving your order at help@thedbmethod.com.
Accessories are non-returnable and non-refundable due to their intimate nature.
Questions
The DB Method is a patented and proven machine, designed with results, quality and safety top-of-mind. Please contact us at help@thedbmethod.com with any questions or issues.